PNB Sprint: Mindful CX Transformation

Training Design, Customized Workshop

A two-day gamified learning experience that teaches innovation and design thinking methodologies.


How might we jumpstart a culture of innovation in PNB?


A two-day gamified innovation sprint imparting innovation mindsets and methodologies.


The Philippine National Bank (PNB) is one of the largest banks in the Philippines, with more than 700 branches and 5,000 employees nationwide. The financial institution understands the need to innovate and adapt to changing times to provide excellent customer experience.

In partnership with StartupPH Training, Limitless Lab worked with PNB for its first-ever company-wide innovation program called PNB Sprint: Mindful CX Transformation. The program aims to jumpstart the culture of innovation in the financial corporation.

The experience generated a total of 15 prototyped ideas created by PNB employees, which were then showcased to the senior leadership of the bank.

Together with StartupPH Training, we designed a two-day gamified learning experience for PNB employees using a scavenger hunt mobile app. Filled with fun games, clues, riddles, and QR codes, the PNB Sprint imparted innovation mindsets and methodologies to the participants in a unique way. The experience generated a total of 15 prototyped ideas created by PNB employees, which were then showcased to the senior leadership of the bank.

Gamification is a powerful strategy for engaging employees. According to Pulse Learning, gamification of corporate training activities creates an up to 60% increase in learner engagement and up to 43% enhancement in employee productivity.

The PNB Innovation Sprint enabled creative problem solving and mindset shifts among the participants. Empathy and radical collaboration are some of the top key values and learnings that the participants said they learned at the event.

Executive support and sponsorship is a key ingredient for corporate innovation success. Top-level leaders of PNB attended the event and gave their inspiring messages on the importance of new ideas and an innovative culture for the future of bank.

In his keynote message, PNB President and CEO Wick Veloso addressed the employees of the bank, “In your hands lies the future of the Philippine National Bank. Use your wild imagination. Think of all potential changes that will happen in this world and adjust and make PNB the bank of the future.”

Top 6 customer experience innovation ideas emerged from the teams. Led by Startup PH Training, the winning teams will undergo a series of mentoring, idea validation sessions, and design sprints as part of the PNB Innovation Program.

See the impact we've made

We learned so much about how we can (be) innovative in our community and we are so inspired to continue what we have started. Limitless Lab, and the entire Bayanivation team, are indeed blessings to all of us barangay innovators

Barangay Balud, Leyte

Barangay Poblacion is grateful for the support they have received from the Local Government Unit and their partner agencies. This program helped bring the residents, public servants and youth leaders to co-create solutions and address community challenges.

Barangay Poblacion, Burgos

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